Abstract

- This book explains how to eliminate mistakes in the workplace through "systematization," based on behavioral science.
- It presents a highly effective methodology based on the experience of training over 30,000 people in over 1,200 companies.
- It also addresses the "carelessness" of the AI era.

Small mistakes by employees are often the trigger for serious accidents and loss of corporate credibility. However, common management beliefs such as:

- Mistakes will disappear if each person acts with "awareness"
- Mistakes occur frequently because there are few "excellent" people
- Mandating "written apologies" and "corrective measures" to prevent recurrence

are all wrong!

Mistakes will not disappear through thorough awareness or self-help efforts. What is important is "systematization" that aligns with the principles of human behavior. The book carefully explains, using relatable examples, the background of how mistakes occur, why mistakes never disappear no matter what you do, and how to build a system to eliminate mistakes through "identification and continuation." A must-read for all leaders—from executives and managers to project managers, factory floor supervisors, and store managers—who are constantly troubled by their subordinates' "mistakes"!

Author’s Information

Director of the Institute of Behavioral Science Management. Representative Director of the Organizational Behavioral Safety Management Association. President and CEO of Will PM International Co., Ltd.

He has established "Behavioral Science Management" by adapting a management method based on behavioral analysis, which has achieved great results in the US business world, to suit the Japanese people with his own unique methods. This scientific and practical management method that focuses on behavior is effective for risk management and compliance, which are essential in the global age, and has gained tremendous support from executives and on-site leaders. He has provided guidance to more than 1,200 companies and more than 30,000 business people in total. Member of the American Association for Behavior Analysis (ABAI). Member of the Japan Association for Behavior Analysis. Instructor for the Nikkei BP-sponsored "Manager's Academy". His major works include "The Art of Learning Again" (Nikkei Business Humanities Library) and "[New Edition] The Art of Teaching" (Kanki Publishing).